Infrastructure management is a key to our software services portfolio and strength to provide quality solutions to our clients. At BridgeOceans, we have dedicated management support teams working 24X7 for our clients. Our infrastructure management team plays a very important role for maintaining our client’s network infrastructure. BridgeOceans efficiently and pro-actively manages critical systems and servers to ensure critical business systems and applications are always up and running. The main goal for these services is to provide optimization along with an NOC that can remotely provide managed services anywhere on the globe.
HelpDesk provides incident management to ensure customer’s problems are resolved in a timely fashion. A best practices Help Desk utilizes software to track the incidents making sure that no trouble gets lost. It manages a database that keeps track of the IT assets enabling access on a real time basis to information about software and configuration of the IT system. The Help Desk has the ability to create monthly and annual reports on the number of troubles, the time to respond to the trouble, the time to fix the trouble which could all feed into a Service Level Agreement (SLA). Some of the specific tasks a Help Desk performs include
A Help Desk is tactically focused and is most concerned about end user functionality. One way of implementing a Help Desk is for the organization to meet minimum requirements to get an end user back in service once the incident is reported. However, a best practices Help Desk utilizes processes and software to minimize the service interruptions both proactively and re-actively.