The responsiveness Service Quality Dimension refers to the willingness of the company to help its customers in providing them with a good, quality and fast service. This is also a very important dimension, because every customer feels more valued if they get the best possible quality in the service.
Responsiveness is adopting a can-do attitude, and a willingness to go the extra mile for the customer. There is an increasing large body of research suggesting that soft skills (such as listening, empathy, courtesy and creating rapport) are more important than technical skills in a success in business. BridgeOceans continuously keep focus on soft skills training , adopting a can-do attitude for each of employee to serve better to our esteem customers.